Article Number：010207

If guest users cannot log in or link accounts in kintone, the cause and solution vary depending on the displayed error message.

You are already logged in with another account.Please logout and try again. Code: GAIA_AL01

■ Examples of Errors

This error appears when you are already logged in to the environment where the guest space was created using one of the following accounts, and then click the invitation URL for the guest space in the same web browser:

• • A regular user account of the environment where the guest space was created
  • A guest account linked to a different email address registered in the environment where the guest space was created

■ Solution

Access "https://(subdomain name of the environment where the guest space was created).cybozu.com/k/#/portal" or "https://(subdomain name of the environment where the guest space was created).cybozu.com/k/guest/#/portal", log out, and then click the invitation URL again.

You have already logged in using your kintone account. Please log out, and then access the guest URL again. Code: GAIA_IIU01

■ Examples of Errors

This error appears when a regular user who has been linked to a guest user is deleted or disabled, and the corresponding guest user is removed from the guest space and re-invited. When accessing the guest space invitation URL and trying to log in using "Join Using kintone Account," the error occurs.

Example:
1. Guest user A is invited to a guest space in Environment 1 and linked to regular user A in Environment 2.
2. Regular user A in Environment 2 is deleted (or disabled).
3. Guest user A is removed from the guest space in Environment 1.
4. Guest user A is re-invited to the guest space in Environment 1.
5. Accessing the invitation URL and trying to log in using "Join Using kintone Account" causes the error.

■ Solution

In the environment where the guest space was created, delete the corresponding guest user from "Guest Management" in kintone Administration, and re-send the invitation.

Removing a guest user from a guest space
Deleting guest users

The URL is not valid or has expired. Please contact the person who invited you and ask them to send the invitation again.If you already have your account, you can login here. Code: GAIA_IR01

■ Examples of Errors

This error appears when accessing the guest space invitation URL after registering an account or when the invitation URL has expired.
※ The invitation URL is valid for one week.

■ Solution

• • If the account has already been registered via the invitation URL, log in through the guest user login page:
    Guest User Login URL: https://(subdomain name).cybozu.com/k/guest/guest/login
  • If the invitation URL has expired, resend the invitation email.
    Guest User Management (Inviting Guest Users)

Your kintone account has already linked to a guest account {mail address}. Code: GAIA_SSO06

■ Examples of Errors

This error appears when trying to link one regular user to multiple guest users within the same domain.

Example:
1. Guest user A is invited to a guest space in Environment 1 and linked to regular user A in Environment 2.
2. Guest user B is invited to the guest space in Environment 1 with a different email address than guest user A.
3. Accessing the invitation URL and entering the subdomain of Environment 2 in "Join Using kintone Account."
4. Logging in with regular user A causes the error.

■ Solution

You cannot link one regular user to multiple guest users within the same domain. Use a different regular user if you want to link accounts.

If you want to change the email address of a linked guest user, delete the user displayed in the error message "(email address)" from "Guest Management" in kintone Administration, and re-send the invitation.

Removing a guest user from a guest space
Deleting guest users

You cannot link guest account to trial account. Please sign up as a guest user. Code: GAIA_UN11

■ Examples of Errors

Invited guest users will be shown the "Join with kintone account" screen when they enter the subdomain name of the trial environment they have at their own company, etc.

If Your Company Is Already Using kintone

■ Solution

Contract the trial environment for your company and link the accounts.

Failed to log in to the guest space. Try to log in again from here. If you still cannot log in, your account may be deleted or your kintone account and guest account may not be linked. Contact the person who invited you. Code: GAIA_SSO07

■ Examples of Errors

This error appears when a guest user linked to a regular user is deleted from "Guest Management" in kintone Administration, and access to the guest space is attempted via the portal screen of the linked regular user.

Example:
1. Guest user A is invited to a guest space in Environment 1.
2. Guest user A is linked to regular user A in Environment 2, and "Joined Guest Spaces (Linked Domain)" is displayed in the "Spaces" tab (leave this tab open).
3. Guest user A is deleted from "Guest Management" in Environment 1.
4. Open the tab left open in Environment 2, and access the guest space in Environment 1 via "Joined Guest Spaces (Linked Domain)."
5. The error occurs.

■ Solution

Click "here" in the error message and check if login is possible. If login is not possible, check the following:

• • Refresh the screen while displaying "Joined Guest Spaces (Linked Domain)" in the "Spaces" tab of your contracted environment (guest user operation).
    → If the name of the guest space cannot be found, the guest user account may have been deleted.
    
    
  • Check "Guest Management" in kintone Administration to see if the corresponding guest user is registered.
    → If the guest user cannot be found, it may have been deleted.

■ Additional Checks

If the issue persists after trying the solution, attempt the following checks:

1. 1. Have the invited user click the "here" link in the error message and confirm if login is possible (guest user operation).
   2. After implementing browser troubleshooting steps, try logging in again and confirm if the issue is resolved (guest user operation).
   3. If your environment has already linked regular and guest accounts, confirm if access to the guest space is possible via "Joined Guest Spaces (Linked Domain)" in the "Spaces" tab (guest user operation).
   4. Send an invitation email to a different email address and confirm if the issue is resolved (administrator/guest user operation).
      Guest User Management (Inviting Guest Users)
      Guest Action: Join the Invited Guest Spaces

If the issue remains unresolved after the above checks, contact customer support.
Contacting Customer Support
When contacting support, provide the results of steps 1–4 along with the following details:

• • Specify the steps that caused the error (administrator/guest user operation).
  • Confirm if the guest user who cannot access is included among the members of the guest space (administrator operation).
  • Obtain the following screen captures:
    ※ Capture the entire screen to confirm the access URL.
    Learn how to take screenshots.（Japanese only）
    
    【Guest User Operation】
    ・Screen showing the error message
    
    ・Screen showing the content of "Joined Guest Spaces (Linked Domain)" when selecting the guest space in the environment linked to the regular user account
    
    【Administrator Operation】
    ・Open the corresponding guest space, click "Manage Guest Members," and capture the screen where the "Status" of the inaccessible guest user is visible

If a new error appears during these checks, also capture the screen showing the new error message and behavior.